1. Before undertaking any work we require full name, postal address, telephone numbers and email addresses for correspondence and invoicing. Please provide these when sending the audio file.
2. Work can be delivered electronically or by post. Any postage costs will be invoiced to the client.
3. The price will be confirmed via email prior to commencing work.
4. The transcription cost does not include proof reading. This is available for an additional charge, agreed on request.
5. All files will remain confidential and deleted from my computer upon completion of the work.
6. Any errors will be rectified free or charge if notified within 5 working days.
7. Payment can be made by BACS (preferred method) or cheque. It is also possible to pay via PayPal but this will incur a 2% increase to the price quoted.
8. All prices are not subject to VAT.
9. Payment of invoices is required within 5 working days.
10. Interest will be charged at 3% per month on all unpaid invoices.

The digital audio files we accept are: DSS, WAV, WMA, MP3, AIF, VOX, Olympus, Sony Recorder formats, and many others.